Caring with Integrity
At Care Cura, ethics and compliance are at the heart of everything we do. We provide care that respects dignity, protects privacy, and adheres to the highest standards of integrity.
Our Commitment
Why ethics & compliance matter
A strong code of ethics establishes clear standards of behaviour for all employees, builds trust with customers and stakeholders, improves employee morale, mitigates legal risks, and demonstrates social responsibility. Our program promotes honesty, fairness, respect, and accountability across every aspect of our business.
We are committed to meeting the needs of patients, families and partners while complying with all relevant laws and regulations. Our compliance framework is aligned with the seven fundamental elements of an effective compliance program and incorporates industry‑leading practices for transparency and accountability.
Code of Ethics
Purpose & Scope
Our Code of Ethics explains why ethical behaviour is essential to our mission and how the code guides decision‑ making. It applies to everyone who represents Care Cura – employees, contractors, officers and directors – as well as suppliers and partners who support our services.
Core Values
We are driven by compassion, integrity, respect for individuals, fairness, and a commitment to patient‑centred care. These values underpin every policy and procedure we adopt.
Standards of Conduct
Our standards address key ethical topics such as patient privacy, informed consent, anti‑bribery and anti‑corruption, conflicts of interest, accurate record‑keeping, and environmental responsibility. All employees receive training on these standards to ensure consistent understanding and behaviour.
Consequences & Reporting
We set out clear disciplinary measures for non‑compliance and encourage employees to report suspected violations through secure channels. Reports can be made anonymously, and whistleblowers are protected from retaliation.
Continuous Improvement
Our code is reviewed and updated regularly to stay aligned with evolving laws, ethical norms and industry best practices. We communicate updates to employees and stakeholders and provide ongoing training to reinforce compliance.
Our Compliance Program
Our program follows the seven elements of an effective compliance program. These integrated elements work together to prevent, detect, and respond to issues while fostering a culture of compliance.
1. Policies & Procedures
We develop and distribute written policies, procedures and standards of conduct to guide daily operations and ethical decision‑making.
2. Leadership & Oversight
A designated compliance officer and committee provide leadership, oversight and support across the organization.
3. Training & Education
We conduct ongoing training and education for all personnel, embedding compliance into performance evaluations.
4. Effective Communication
We maintain open channels for asking questions, reporting concerns and providing feedback, including anonymous hotlines.
5. Monitoring & Auditing
Regular monitoring and audits help identify risks and measure program effectiveness
6. Enforcement & Discipline
We enforce standards through fair and well‑publicized disciplinary guidelines, ensuring consistency across the organization.
7. Corrective Action
We respond promptly to detected issues, address root causes and implement corrective actions to prevent recurrence
Program Features
Strong Leadership & Tone From the Top
Our leadership team actively supports and lives our compliance values, reinforcing that ethical conduct is everyone’s responsibility
“Integrity is the foundation of the care we deliver. We empower our team to do the right thing, every time.”
Ahmad Omarzai - CEO
Employee Voices
We invite employees to share their experiences and speak about how compliance shapes their work. Real stories help demonstrate that our values are embedded in everyday practice.
Whistleblowing & Reporting
We offer multiple, confidential ways to report concerns or suspected violations, including an online portal and a telephone hotline. Our whistleblower system is open to employees and external partners, and we explain what should be reported and why.
Reports can be made anonymously, and we maintain a strict non‑retaliation policy. Our FAQ explains the process and provides guidance on what to expect after a report is filed
Resources & Downloads
For a deeper understanding of our program, explore our comprehensive Code of Conduct, annual compliance reports, certification summaries and additional policies. These documents are available in accessible formats upon request
Contact the Compliance Team
If you have questions, need advice or would like to report a concern, please reach out. Our compliance office responds promptly and confidentially.